Guest blog: Scott Fowler, SunCorp

A main theme that stood out for me this morning was around customer personalisation on his/her device. Irrespective of the customer’s bank or financial institution, the customer wants the same look and feel and experience when transacting and/or making a payment.

The other item I noticed that our credentials and personal information will be obtained from within us (i.e., a microchip or some form of biometric).

Ralph Silva certainly got me thinking outside the traditional boundaries of where information is stored and gathered.

Scott Fowler
Manager – Payments, SBS Bank BT

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