A night on the River Thames

The weather could not have been more perfect for the dinner cruise along the River Thames Wednesday evening. We hope you enjoyed the Silver Sturgeon and had opportunities to meet new people and network with old peers.

We will post more photos soon. Here’s a preview of a few including one we took of FIS president and COO, Gary Norcross enjoying the company.

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Day 1 recap

Wednesday was really fascinating. We heard speakers from Latin America, Europe and Australia – there was a huge diversity of content and viewpoints coming together under the banking revolution theme. Looking forward to Thursday’s sessions when we start to look at some alternative views on the future for banking and payments.

Meanwhile, here is a quick recap of some of the things we heard from our expert and client speakers. Maybe these resonated with you and your institution?

Mark Davey, EVP, International
“Banking is at a turning point. We must adapt to new environments with customer-centric strategies.”
“Key themes for banks to focus on in the future include customers, new channels and new markets.”
“By 2015, mobile payments could reach $1 trillion worldwide.”

Gary Norcross, President and COO
“FIS is uniquely positioned with its unmatched global reach and distribution to address different needs in every region. Our global footprint is expanding as we enter new markets, and we have a strong presence in key growth regions and over 110 countries, which creates a strong foundation upon which we continue to grow.”
“We just signed on with VietinBank in Vietnam, which is a new market for us and one with tremendous opportunity.”

Ralph Silva, keynote speaker
“Money has no value with customers other than what it can do.”
“We no longer control customers … banks have to adapt to changes in human beings, not technology.”
“15,000 Dutch people are walking around with data chips implanted in their arms.” Is this the wave of the future?

Scott Fowler, SunCorp
“An outsourced arrangement was heavily considered, but SunCorp Bank wanted to invest in growing this capability in house for future payments expansion across the Group.”

Peter Griffiths, CEO, Sainsbury’s Bank
“Customer data is yet to be fully utilised by supermarket brands.”
“Rich data is the key to the future of banking.”

Stuart Butler, VP, Skrill
“Sharing money with friends and family just got a whole world simpler.”

Boxley Llewellyn, Retail Banking Director, IBM
“Smarter banks will think like retailers. Banks need to extend the branch and match the current virtual/physical experience offered by retailers.”
“Customers want to know what their peers are doing. Banks need to offer this service.”
“Mobile is much more than a channel. It is a connection to the human being.”

Don’t forget to tweet about your experience at #FISbanking2013.

Guest blog: Scott Fowler, SunCorp

A main theme that stood out for me this morning was around customer personalisation on his/her device. Irrespective of the customer’s bank or financial institution, the customer wants the same look and feel and experience when transacting and/or making a payment.

The other item I noticed that our credentials and personal information will be obtained from within us (i.e., a microchip or some form of biometric).

Ralph Silva certainly got me thinking outside the traditional boundaries of where information is stored and gathered.

Scott Fowler
Manager – Payments, SBS Bank BT

Welcome to Global Banking Perspectives 2013

Welcome to London and the Global Banking Perspectives conference. We are pleased to welcome more than 400 delegates this week representing 47 countries in six continents across all four regions. Upon arrival, don’t forget to check in at the registration desk and receive your conference materials. We also have a new mobile app which will give you the latest conference information.

As you work your way through the conference, let us know how you have found the event by responding to this post.

We hope to see you tonight at the welcome reception in the exhibition hall for your first chance to meet our product specialists and sponsors. The reception runs from 6pm to 8pm in the Westminster Ballroom. This is a great opportunity to meet with peers and do some networking. Photos will be forthcoming.

You’ll want to arrive early for a good seat for Wednesday’s opening session which includes presentations from Mark Davey, EVP, International; and Gary Norcross, FIS President and COO.

If we can help you get more from your time here with us this week, please ask any member of the event team.

Enjoy the conference!